Frequently Asked Questions

InfinityNet offers a range of internet plans including Residential, Social Media, Work & Learn (Educational), Business, and Specialized plans. Each category is designed to meet different needs, from general home usage to high-speed business solutions and specialized needs like gaming and content creation.

Unlimited data is available on higher-tier plans such as Infinity Max for Residential, Infinity Social Max for Social Media, and Infinity Fiber Max for Specialized needs. Basic plans come with data quotas to manage costs effectively.

Yes, you can upgrade your plan at any time. Simply contact our customer service team, and they will assist you with the process of upgrading your plan to meet your new needs.

Our installation process involves scheduling a technician visit, where they will set up the necessary equipment and ensure your internet connection is up and running. The installation is usually completed within a few hours.

InfinityNet offers flexible plans with options for both contract and no-contract services. Contract plans may offer discounted rates, while no-contract plans provide greater flexibility.

InfinityNet provides 24/7 customer support for all our plans. Whether you need technical assistance, have billing questions, or require help with your service, our support team is available to assist you at any time.

For basic plans with data quotas, exceeding the limit may result in reduced speeds or additional charges. Higher-tier plans with unlimited data do not incur extra fees for data overage.

Yes, we offer Business plans specifically designed for various business needs, including cloud computing, secure communications, and advanced support services.

Our Social Media and Gaming packages are optimized for high-speed performance and reduced latency, ensuring smooth video uploads, live streaming, and online gaming experiences. These packages come with additional perks and specialized support tailored to enhance your experience.

You can contact InfinityNet through our website’s Contact page, call our customer service hotline, or visit one of our local offices. Our team will be happy to provide more information and assist you with the sign-up process.

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our Projects

5G trial poster image
South Asia's First 5G Trial Network From 2019

Introducing South Asia's first 5G network, delivering ultra-fast speeds, low latency, and unmatched reliability. Our next-generation technology will revolutionize how people and businesses in the region connect, empowering innovation and growth. With 5G, InfinityNet is leading South Asia into a new era of seamless connectivity and limitless possibilities.

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Infinity pack poster image
Infinity Ultra Fun Pack From 2020

Introducing the New Infinity Fun Data Pack! Get unlimited high-speed data with no restrictions, perfect for streaming, gaming, and staying connected all day long. Designed for the ultimate internet experience, the Infinity Fun pack delivers maximum entertainment at unbeatable speeds, ensuring you never miss a moment of fun online.

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Infinity Ultra Gamer
Infinity Ultra Streamer New!

The Infinity Streamer Pack is the ultimate solution for gamers and streamers seeking top-tier performance. Offering lightning-fast speeds up to 1 Gbps, ultra-low latency for smooth, lag-free gaming, and optimized bandwidth for high-definition, uninterrupted streaming, this pack ensures your online experience is flawless.

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